Note: This is not the ‘Reflection’ post. This is another article about something that I learnt from my internship. Enjoy reading!
This incident happened last year during my four month internship stint at Fairmont. The hotel had invited fifteen students from Unity Secondary School for a short tour of the hotel. After my first month of work, my manager instructed me to share my thoughts about why I chose to work in the housekeeping department, and any interesting learning points to share with the group of students. Due to the short notice time, I was only given ten minutes to prepare my ‘script’.
Ten minutes passed, and the students and my managers have arrived at the designated hotel room. I was extremely nervous as I had decided to demonstrate professional bed making procedures to the students as an extra skill to share with them. I chose to do so because it was one of my favourite job as a room attendant.
However, as this was my first time making a bed in front of so many audiences, I realised that I did not smile throughout the entire sharing session! I also noticed some students looked uninterested and began using their phones to text or browse Facebook. I felt so bad inside for the dull presentation I had given. Luckily, my manager told me that I did not let down the hotel’s five-star reputation as the bed looked wonderful and perfect. I felt encouraged and smiled.
During my train ride back home, I reflected on what I will do differently in this type of situation next time. I thought that smiling and maintaining eye contact with my audiences can probably increase their attention on my presentation. In addition, maybe I should invite some students to try out bed-making too, to increase interaction times with them.
Revised 17 February 2017.